Is the Same Day Service a guaranteed completion turnaround?

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Yes! If your order is ready for production by 9:30am (PST) it will be dispatched by 5:00pm on the same business day. Please note that if you have requested an Online PDF Proof this needs to be approved by 9:30am (PST) for your order to be produced. Proofing is done manually by our Prepress Team, as such we highly recommend to have your files uploaded by 9:00am (PST) to allow enough time for you to receive and approve your proof. 

This production schedule is 100% guaranteed – a full refund of the rush fee will be provided if this guarantee is not met.

We can only guarantee for the order to be dispatched by 5:00pm when all requirements are met, however most Same Day Service orders will be completed within 8 business hours from the time the order is ready for production. All customers should wait for their "Pick-up confirmation email" before arriving to pick up a Same Day Service order.

Please note that shipping is not included in the Same Day Service schedule and delivery times will vary by location and shipping service selected. 

Same Day Service products are all produced from our Vancouver location only - if you would like to pick the product up from the Toronto office you may select this during check-out, however please allow 1-2 business days for your order to ship to the Toronto location.

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