My shipment did not arrive within shipping time-frame

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The only shipping services we offer that have a guaranteed delivery time frame are:

  • UPS Express
  • Canada Post Priority

If your UPS Express or Canada Post Priority order did not arrive on schedule please contact our Customer Service line and we will apply for a refund through the shipping supplier.

For other shipping services, unfortunately as the shipping supplier does not guarantee delivery time a refund cannot be issued. If you did not receive your shipment, please see: My order did not arrive.

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