I haven't received my Online PDF Proof yet

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If your order status is "File Uploaded" or "File Re-uploaded" your proof will likely be ready within 8-10 business hours. Please note that during busy times your files may not be reviewed for proofing for ~1-2 business days, as proofing is a free service and is provided in a queue system. If you have not received your proof by this time, please contact our Customer Service team to check on the status of your order. Sometimes our prepress team may be overloaded and proofs may be delayed.

If your order status is "Awaiting Customer Approval" this means that your PDF proof has been prepared and we are awaiting your approval. Please see the article "I am not receiving order status updates".

Please remember, you will only receive a proof if your order was placed with Proofing Type "Online PDF Proof".

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