My sample pack didn’t arrive

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If you received the confirmation that your Sample Pack was dispatched but it has not arrived within 10 business days (or 24 days for international) please contact our Customer Service team to generate a re-request.

If you did not receive a confirmation number, your email address was not validated correctly. Please check your email (including spam/junk folder) to validate your email address.

Have more questions? Submit a request

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