I have received a Jukebox Gift Card

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If you have received a Jukebox Gift Card, you can use the value of your gift card as a store credit with us. We recommend to browse our many product pages to get started.

 

Using a Gift Card on a regular priced order:

Once you have decided on your order, you can proceed to checking out online. If you will be ordering multiple items at once, make sure you choose “Add to cart and continue ordering” so the gift card can be used on the total of all items. Once you have all items in your cart, you can choose “Proceed to Checkout”.

You will find a place to enter your unique gift card code in the payment section of ordering. The code will need to be entered and the discounted amount applied to your total before you enter any credit card details and submit payment.

Your Jukebox Gift Card can be used on other products that are not regularly priced, including sale items, sample packs, and custom quotes.

To use your gift card on any of these items you will need to contact our Customer Service Team to process this manually.

 

Using a Gift Card on a Sale Item or Sample Pack:

If you would like to order a sale item or sample pack with your gift card, you will need to submit a Print Quote request including the details of the product you wish to order and your unique gift card code for us to process this manually. Please note, if you attempt to order a sale item or sample pack through our regular online checkout, you will NOT be able to use your gift card code.

Once you have submitted your custom print request, we will send you back a custom order link for any remaining cost that needs to be paid after the gift card balance has been applied.

 

Using a Gift Card on a Custom Order

If you would like to use a Gift Card towards a project that you have submitted a Print Quote request for, you will need to include the unique gift card code with your request. If you already have a quote request pending that has not yet been paid and generated into an order, you can contact our quote department to advise you would like your gift card code applied.

We cannot apply gift card value as a refund towards orders that are already paid for and generated in our system.



Remaining Balances

If you use your gift card on an order that is less than the value of the gift card, please contact our Customer Service Team to create a new gift card code for you of the remaining amount. You will be able to use the new code the same way as the original gift card code.

Please note that gift card codes for remaining balances are not created automatically, so you will need to contact a representative to create this for you before placing a new order.

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