How long until I receive a reply?

 For urgent issues, please call our Customer Service line to talk with a representative.

We strive to reply to all email and messages as soon as possible – generally this is within 2-8 business hours. Sometimes due to a high volume of messages there can be a delay. We operate Monday to Friday 9am–5pm in both EST (Toronto) and PST (Vancouver). General inquiry emails are responded to during business hours 6am–5pm PST.

You can also connect with us during business hours via Chat Support.

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