Customer Service Line & Chat Support
| Pacific Time | Eastern Time | |
| Monday - Friday | 6:00 am – 5:30 pm | 9:00 am – 8:30 pm |
| Saturday | 10:00 am - 1:00 pm, 1:30 pm - 4:00 pm | 1:00 pm - 4:00 pm, 4:30 pm - 7:00 pm |
Store Hours
| Vancouver | Toronto | New York | |
| Monday - Friday | 9:00 am – 5:30 pm | 9:00 am - 5:00 am** | 9:00 am - 5:00 pm |
| Saturday* |
10:00 am - 1:00 pm, 1:30 pm - 4:00 pm |
Closed | Closed |
Please Note:
- Our packaging department is not available to assist with loading or carrying large orders for pickup on Saturdays.
- We are closed on Statutory holidays.
*We are closed on all Saturdays that fall on a long weekend (due to a Statutory holiday).
**If you require pickup at our Toronto location between 5:00 pm - 5:30 pm weekdays, you may be able to arrange this ahead of time with our Toronto staff. Please note the office building doors will be locked at 5:00 pm, so this must be arranged with our staff in advance. Please call our customer service line to inquire about this.
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