Customer Service Line & Chat Support
| Pacific Time | Eastern Time | |
| Monday - Friday | 6:00 am – 5:30 pm | 9:00 am – 8:30 pm |
Location Hours
| Vancouver | Toronto | New York | |
| Monday - Friday | 9:00 am – 5:30 pm | 9:00 am - 5:00 pm* | 9:00 am - 5:00 pm |
*If you require pickup at our Toronto location between 5:00 pm - 5:30 pm weekdays, you may be able to arrange this ahead of time with our Toronto staff. Please note the office building doors will be locked at 5:00 pm, so this must be arranged with our staff in advance. Please call our Customer Service line to inquire about this.