What happens if I received a product that is defective? June 13, 2014 20:28 Updated Follow We are sorry to hear that! If your product is defective (such as print error), please see: Submitting a Quality Control case. If it appears to be damaged during shipping, please see: I received a damaged shipment. Related articles Raising a Quality Control case Refunds & Cancellations I received a damaged shipment Quality Control overview Is shipping included?