What happens if I received a product that is defective? June 13, 2014 20:28 Updated Follow We are sorry to hear that! If your product is defective (such as print error), please see: Submitting a Quality Control case. If it appears to be damaged during shipping, please see: I received a damaged shipment. Related articles Raising a Quality Control case I received a damaged shipment What if I am not happy with the finished product? Do I still have to pay? There is an issue with my printing, but I do not want a reprint How does foil differ from full color printing on the Color Collection stocks?