For orders in “Proof Accepted” or “File Uploaded (Run As Is)” status – As your order may go to print at any moment, we cannot guarantee that you can re-supply new files. Please contact us immediately to look into the possibility of this. Changes cannot be made after the order status reaches “Prepress” or further.
If the order status is “File Uploaded” you can upload new files from your Account Centre under the Current Orders tab. You may also contact our Customer Service Team. A representative will manually delete your file/s and change the order status so that you can upload a revised file/s. Please be aware that reupload fees may apply.
If the order status is “Awaiting Customer Approval”, please see: There is a problem with my proof.
If the order status has proceeded to “Prepress” or beyond, no changes can be made, your order has entered the printing process.