For orders with the status “File Uploaded (Run As Is)” – As your order may go to print at any moment, we cannot guarantee that you can re-supply new files. Please contact us immediately to look into the possibility of this.
For orders with the status “Production” – We cannot guarantee that you can re-supply new files. Please contact our Customer Service Team immediately via phone (via email outside business hours) to look into the possibility of this. A re-upload fee might occur depending on which stage of production your order reached before you contacted us.
If the order status is “File Uploaded” you can upload new files from your Account Centre under the Current Orders tab. You may also contact our Customer Service Team. A representative will manually delete your file/s and change the order status so that you can upload a revised file/s.
If the order status is “Awaiting Your Approval” you can click the red Decline Proof button and upload new (corrected) files.