Our Online Creator supports transparent images – however there are a few requirements.
If you are having issues with a white box around the image you have uploaded, there are two possible issues:
- The file is not saved as a PNG file with transparency
- The image does not have transparency (the background in the image is white)
Saving the file as a PNG
You will need to open the original file (from Photoshop etc) and export a new PNG file. Ensure transparency is enabled.
If the image does not have transparency
It is best if you can have your designer supply you a new PNG file (with transparency). This will give the best outcome.
If your image does not have a transparent background, you can remove the background manually (with an application such as Photoshop) – or our Design Service team can also help you out. Submit a Design Quote request for this service.