Print quote process

If the product you are interested in is not available on our Place Order page, we encourage you to submit a print quote as we try our best to accommodate most print jobs.

The print quote process can be broken into the following three steps:

Step 1: Request Print Quote

Complete a Print Quote request.

Ensure to include as much information as possible (e.g. size, sets, quantity, coating, colours, etc.) as it will allow the Estimator to provide an accurate quote, as well as lessen correspondence in between.

If the Product Description fields do not fully describe your custom product, more details can be entered in the comment box (found at the bottom of the page) before submitting the form. Additionally, we welcome print-ready or preview files that will help with the quoting process.

The turnaround for a response is generally 8 business hours.

Step 2: Review Process

An Estimator will evaluate the feasibility and pricing of your custom job. Communication will primarily be done through our messaging system (notifications will be sent to your email). You will also be informed if we cannot take on your request.

If they do not require further information and can fulfil your request, they will provide a quote. 

Step 3: Quote Acceptance and Place Order

You will receive a formal print quote in the form of a PDF file to your email. Please carefully review and confirm all details in the quote are correct prior to moving forward.

If you are ready to proceed, you can click on the link included in the formal quote to process payment for the custom order.

Once you have paid for your quote, you will receive a confirmation email and a print order will be generated. The last step is to upload print-ready files; but if you initially uploaded them to the print quote, they will automatically upload to your order. 

Your order will now follow the steps as per a regular print order. To understand the steps after the order is generated, see: What happens after I place an order?.


Have more questions? Submit a request