This File Error is given by our Prepress team if your submitted artwork has a different size than the ordered product and your artwork cannot be shrunk down proportionally to fit the ordered size.
If you ordered standard business cards, your artwork needs to be 3.5" x 2" plus 0.125" bleed on all sides. The final file size with bleed needs to be 3.75" x 2.25".
See: How to calculate bleed and safety margin
If you think your files are set up properly but that you have ordered the wrong size of product by mistake, please call our Customer Service Line at +1 888 667 0067. We may be able to change your order to match your files - any price differences will need to be paid.