If you have received this error message, it likely means that the files you have uploaded are not press-ready files. The files you upload should reflect the correct size and exact layout / design that you would like printed. We are not able to accept an uploaded logo, list of text that needs to be added, or partially completed file that you need modified.
If you do need help modifying your files or setting your information / images up on the correct layout, you can request a Design Service through your account. Please note there is an additional cost for any work completed by our Design team.
You can request a quote for this under your Account Centre > Design Services Tab, as seen in the image below:
Your requirements will be reviewed by a designer, and we will supply you with a formal quote for your project or contact you if we need further information. Please allow 1-2 business days for a quote for Design Services to be sent.
If you do not have a budget for Design Services you may be able to create your own press-ready artwork by using our free online creators, which can be found under the "Templates" heading on our website - We have online creators available for most of our products.