This article is an overview of the terms and conditions relating to print errors and reprints. Please note that this includes general information and does not cover the full terms. We recommend reading the full terms and conditions prior to ordering, which can be found linked at the bottom of this article.
If an order is lost or damaged during shipment, a claim needs to be submitted by Jukebox on the customer's behalf to the shipping provider for compensation, which may cover the cost of a re-print. The decision to provide compensation lies solely with the shipping provider.
If a print error has occurred that was caused by a mistake in the production process outside of expected machine error values, a reprint would be offered at no cost. Reprints must use the same file as was used in the original order. More than 5% of an order must be defective for a re-print to be offered, and it is up to the Quality Control team to decide if a full or partial reprint will be granted.
Issues that are found in a product that are expected and unavoidable (including slight shifts in trimming and shifts in colour output), will not qualify an order for a re-print. Issues arising from approved or Run-As-Is artwork will not qualify an order for a re-print.
See: Terms and Conditions
Our terms and conditions are made available before submitting payment for an order, and customers must click that they have read these terms before they are able to place an order with us. The full terms and conditions are also available at any time in the footer of our website.