This article is an overview of the terms and conditions relating to design services. Please note that this includes general information and does not cover the full terms. We recommend reading the full terms and conditions prior to ordering, which can be found linked at the bottom of this article.
Design services are quoted based on the time it is expected to take a designer to complete the project. This time does not represent when the design service will be completed after payment, and is only used to calculate the cost of the service.
Design quotes do not include print orders and are priced solely for the completion of the digital artwork. It is the customer's responsibility to place a print order to have the design printed.
A design service can be cancelled only if the final design has not been completed and sent to the customer. If partial design work has been done at the time of requesting a cancellation, the time spent on the design will be deducted from the refund at a minimum rate of $85 per hour. Design services are subject to a 5% transaction fee to cover the refund if it is processed after the business day the payment was made. An in store credit is an alternative option to avoid transaction fees.
See: Terms and Conditions
Our terms and conditions are made available before submitting payment for an order, and customers must click that they have read these terms before they are able to place an order with us. The full terms and conditions are also available at any time in the footer of our website.