Turnaround Terms and Conditions

This article is an overview of the terms and conditions relating to turnaround times. Please note that this includes general information and does not cover the full terms. We recommend reading the full terms and conditions prior to ordering, which can be found linked at the bottom of this article.

All turnaround times are estimates only based on our average results, unless a rush service is paid for. Estimated turnaround times are for production only. This does not include any time it takes to upload files or have them proofed. Production time will start the business day following your approval of the online PDF proof or upload of your files Run-As-Is. Production time does not include shipping time. If your order is placed without a rush service, we cannot guarantee the order will be completed on the date estimated. 

Rush orders can be placed as Same Day Service products, following our Same Day Service schedule. A rush may also be added to an order by contacting our Customer Service Team - the rush will not be applied to your order until rush payment is received and your order is updated by a representative. If the order is not completed on time by any unforeseen circumstance, the rush fee will be refunded.

See: Terms and Conditions


Our terms and conditions are made available before submitting payment for an order, and customers must click that they have read these terms before they are able to place an order with us. The full terms and conditions are also available at any time in the footer of our website.  

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