What is curbside pickup?
Curbside pickup is a pickup service we're offering while our offices are still closed due to COVID-19. This will be available on the 'Shipping' page of our ordering process and you'll be able to pickup for free at our locations.
How does curbside pickup work?
Upon arrival at our office, stand on the designated wait area (there'll be a floor decal there) and call the dedicated curbside pickup phone number included in your pickup email. After you provide your order number(s), we'll bring your order out to you.
Is curbside pickup available for all offices?
Yes, we offer curbside pickup for both our Vancouver and Toronto offices.
Is there an additional charge for curbside pickup?
No, there is no additional charge for curbside pickup.
How do I choose curbside pickup for my order?
You will see a 'Curbside Pickup' option on the 'Shipping' step of our ordering process. Make sure to choose this option for curbside pickup.
When is curbside pickup available?
Curbside pickup will be available Tuesday, August 4, 2020.
What products are eligible for curbside pickup?
All products will be available for curbside pickup.
How will I know when my order is ready for curbside pickup?
We'll email you as soon as your order is ready for pickup and this will include curbside pickup instructions.
Upon arrival at our office, stand on the designated wait area (there'll be a floor decal there) and call the dedicated curbside pickup phone number included in your pickup email. After you provide your order number(s), we'll bring your order out to you.