We understand that plans can change. At Jukebox, you can cancel your order anytime as long as it hasn't entered production. If you have uploaded a file and we are working on your order, you can still cancel it.
How to Cancel Your Order
Log in to Your Account: Head to our website and log in to your account.
Go to Current Orders: Navigate to the "Current Orders" section in your account settings.
Find the Cancel Button: From the top bar menu, locate the "Cancel" button.
Choose Your Refund Option: Once you click the cancel button, you'll have the option to either receive a full refund to your credit card or apply an in-store credit to your account.
If your order has already started production (proof approved), it cannot be canceled.
For additional assistance, our representatives are happy to help you online or you can contact us by phone at 1.888.667.0067.