Jukebox

Ordering

What is the largest file size you can accept?

I have more than 10 files to upload into my order

I need my design modified

Can I email in my file?

How do I send in artwork/design files?

Did my upload process correctly?

Uploading via Dropbox (or file sharing service)

I want the same print on front and back of my card

Uploading files from Online Creators

How do I supply files for my print order?

Uploading Files

Can I use another person's credit card to pay for my order?

What is “Full Colour Front Only”?

Does my order include printing on one side or two?

What is “Black Ink Front Only”?

Is double-sided printing more expensive?

Did my payment and order process?

I want to change my order

How do I empty my cart?

I need a guaranteed completion date for my order

I am not receiving email notifications

I didn’t receive an invoice

Can I see a sample of my order before it is printed?

Can you print on paper that I supply?

Can I add bundling to my order?

Same Day Printing

Ordering FAQs

I need files from a previous order

Re-ordering

How to view an Online PDF proof file

My Online PDF proof looks like it is upside-down

What happens after I approve my Online PDF proof?

There is a problem with my Online PDF proof

The colors in the Online PDF proof look different

I want to revise the files I uploaded

My Online PDF proof has a white border around

I haven't received my Online PDF Proof yet

My Online PDF proof has white lines through it

Why are there marks in the corners of my Online PDF proof?

Will the crop marks on the Online PDF proof be printed?

How long does proofing take?

How to access an Online PDF proof

Matching an order to a Printed Proof

I can't open the Online PDF proof file

What to check when I receive my Online PDF proof

I mistakenly approved my Online PDF proof

Can you send the Online PDF proof to my designer to check?

Can I view my Online PDF proof on my phone?

Adobe Acrobat Reader

Can I press check my order?

Can I approve my Online PDF proof via email or phone?

Approving an Online PDF proof

Learn why your online proof looks dull and less vibrant. Understand RGB vs. CMYK and how to enhance your design for brighter prints.

Why Does My Online Proof Look Dull and Less Vibrant?

Proofing

How do I cancel my order?

Cancellations & Refunds

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