Shipping & Pickup
30 articles
What are your hours of operation?
Can I pick up at any of your locations?Pick up your order conveniently and take advantage of our locker box pickups. Collect your order at your own time.
Can someone else pick up my order?
Can I organize my own courier to pick up my order?
Can I return my unused product for recycling?
How long will you hold my completed order for pickup?
Are your offices closed on statutory holidays?
Is there customer parking outside your office?
I can no longer pick up my order. Can you ship it to me?
Toronto Office
Can I change my shipping details for my order?
My order did not arrive
I received a damaged shipment
Can I delay the dispatch of my order?
Will I receive a tracking number for my order shipment?
Why is my tracking number not working?
Do you ship internationally?
International shipping duties and taxes
How long does shipping take?
My shipment did not arrive within shipping time-frame
What is the cheapest shipping method?
What time will my UPS Express service shipment arrive?
I have a Canada Post account - can you use it to ship my order?
What time will my UPS Standard service shipment arrive?
How much will shipping cost?
Do you ship internationally?
What is the most reliable shipping method?
What time will my UPS Standard service shipment arrive?
What shipping options are available?
Everything You Need to Know About Our Free ShippingFree shipping on orders $75 or more to U.S. and Canada! Exclusions apply for P.O. Boxes and remote areas with surcharges.